E+Notes What makes an entrepreneur an entrepreneur? Is it a
lonely adventure? Are mentors important? These were some of the
issues that four prominent entrepreneurs discussed in a panel discussion
last year — part of a series of Insight Exchange breakfasts hosted by The
Wall. The panelists were:

STEVE DEMOS, co-founder and chairman of
Next Foods Inc., which sells a line of stomach-soothing probiotic juice
products. Previously, Mr. Demos spent decades struggling to educate
consumers about soy before his company, WhiteWave, hit the jackpot with its
Silk soy milk.
MARION FREIJSEN, co-founder and chief technology officer of E.Factor, which
aids entrepreneurs by providing a virtual platform for the sharing of ideas
and experiences.
TOM SCOTT, chairman of Plum TV, which operates local television
channels in historic, affluent markets such as Aspen, Nantucket, and
Martha’s Vineyard. Mr. Scott was a co-founder and chief executive of
Nantucket Nectars, which was sold to Cadbury Schweppes for about $100
million in 2002.
MARK KERN, co-founder and chairman of Red 5
Studios Inc., an online-videogame maker. Before starting Red 5, Mr. Kern was
the team leader on the popular multiplayer online game World of Warcraft.
Here are edited excerpts from the discussion:
THE
WALL STREET JOURNAL (WSJ): What separates entrepreneurs from the rest of us?
Steve, you plugged away for 20 years with soy, trying to find a way to make
a product that people would buy and understand. You say that the first 20
years of your life doing this were hell and the last eight years were
fantastic. But you still stuck with it for almost three decades. Can you
explain what it is inside you that makes you do that? STEVE
DEMOS: I have a different passion and drive in business, maybe, than some.
And it had to do with delivering a message. I have the ability to operate in
business effectively and efficiently with an idea, and bring it to life. But
there was a mission of convincing people to eat lower on the food chain and
thus promote all types of philosophies and beliefs. So when you are
committed to delivering a message, time is irrelevant. It is the fanaticism
that drives you forward. This time, with Silk, it took quite a long time to
find that winning combination and convince 15 million homes to buy Silk. We
ended up doing that. WSJ: Did you ever think about giving up,
in those 20 years?
MR. DEMOS: You have to challenge your sanity at some point, in
saying, I’m trying to change human habit. I’m trying to get people to look
at something radically differently than they ever did before. And I used to
say I was hitting my head against a brick wall for 20 years and the wall
gave in. And that’s really, I think, true. So I doubted it a
lot, but at the very root of what we’re doing, the product was good for
everything it touched. So I doubted my tenacity, sometimes, but not my
product. Not my mission — never with the mission.
WSJ: A
well-known marketing blogger made the point that the product that you set
out to create is often not the product that you end up with, and that the
ability to be flexible and to roll with that is just critical to making sure
your business survives. MARION FREIJSEN: I totally agree with
that. I think for us, E.Factor started out as a book. We launched a book
last year called “The N Factor,” and we were writing a second book, which
was aimed at entrepreneurs and talked about entrepreneurship. We launched a
little Web site just to get us some information and ask peer entrepreneurs
what they thought, and they started getting really enthusiastic about the
Web site. So we kind of dropped the book; it’s on the shelf gathering dust,
right now. And we morphed the whole idea and we keep morphing it. And I’m
sure there’s an evolution ahead of us. You have to keep listening to what
people want and adapt your product to that, whatever the product is.
TOM SCOTT: I think that there’s a set of principles that evolve, too, but I
think they are the most important thing. In our case, we had something
called, “The Quality Juice Evolution Solution,” and that was: If you can
make a product better, you make it better just because you can make it
better. That’s a principle. What the effects of that are going to be, I
don’t know the answer. None of us really know the answer. But
one way to look like a genius is to have principles, because when you have
principles, you don’t know how the dots are going to connect, going forward.
But when you look back, they connect really well. So you look back and it’s
like, look how smart I am. And you’re not that smart, it’s just you had a
set of principles that sort of guided you in that direction.
There was a time early on at Nantucket Nectars, where it was
perhaps the third year, and we were so afraid to throw it all away — the
bottle, the cap, all this stuff. We threw the logo out. We thought the logo
was untouchable, and it wasn’t. It just wasn’t. And we finally
threw it all away and from then on, we always said we’re willing to throw it
all away. And that really created a freshness to it. So I guess my answer
is, if you can really focus on evolving those principles and believe in them
and practice them, products will evolve even more and it will get that much
better. MR. DEMOS: I think an entrepreneur’s responsibility is
get you to the playing field and then listen very carefully to the consumer,
because they’re really telling you what to do. I think, as an entrepreneur,
I see trends but not specificity. And I look to the market to help me hone
and fine-tune the specificity. Remember, I spent 20 years making the most
hated food in the U.S., which is tofu, but we ended up on a rocket ship
called Silk Soy Milk. What you don’t know is in between those
two products there were 200 other products. And we were basically dialing
through products to determine where will the consumer show up to eat lower
on the food chain. MARK KERN: I think it’s not just about
adapting to your consumer and adapting to your marketplace. In my industry,
you work with a lot of creative talent and they come on board, initially,
for the vision that you hold out to them. But eventually they need to have
contributions to that vision as well. So you start out with
your vision but it really has to morph and include everyone’s vision on the
team, if you want to continue to [attract] the best talent to your company.
And you do have to listen to them. You may be very stubborn because you
started this thing and you think it’s got to be this way. But listen not
just to your consumers, but to what your internal talent is telling you.
AUDIENCE MEMBER: What is your personal mission beyond money, beyond success
measured arithmetically? MR. DEMOS: I think for me, personally,
business is all about fulfillment, not achievement. I think achievement
accompanies fulfillment, but not the reverse. So we really, honestly weren’t
focused on the money because that was going to be the fait accompli if we
fulfilled our mission. Meaningful purpose is probably the highest order of
use of my consciousness that I can think of.
MS. FREIJSEN: I totally agree. I think it is about personal
fulfillment. We started this whole venture because we believed that there is
a lot of focus on entrepreneurs but there isn’t a lot of value that is being
offered to those entrepreneurs, and we want to stimulate and enthuse
youngsters, as well as people who have already gained some spurs in doing
business, to help each other. I think the power of the group is what we’re
all about, to gather all that information that lives in your minds. And one
of you will have a piece of knowledge that will help somebody else. That’s
what we’re all about. It’s passion. WSJ: And you did it after
being entrepreneurs yourself, and seeing the void. MS. FREIJSEN:
Right. Exactly. Being an entrepreneur is a lonely business. I had an
entrepreneur turn up at an event. He was almost in tears. He said, this is
so great. When I talk at home about my business, my wife only cares about
what income I bring in and the rest of my family doesn’t understand. And
here I can talk to people who are like me. AUDIENCE MEMBER:
You’re talking about collaboration and learning from each other. I’d like to
hear something you’ve learned this morning, listening to each other.
MR. KERN: What I learned today is that I’m not alone. As other people have
mentioned, you do feel very alone when you’re out there. And it’s always
great to connect with other people who’ve been through this before and know
exactly all the pains that you’re going through. And it’s another key reason
why you’ve got to keep that small-business channel open, because the
challenges are so different and people need to connect. That helps you keep
going. That really does. MR. DEMOS: I think it’s reassuring to
know that we’re not nuts; that we actually are all talking about the same
thing, from different sides, or facets of a jewel. And it’s encouraging to
realize it doesn’t matter whether you use the same verbiage as I do, or not.
The same drive, the same underlying themes, the same ways of doing things.
Those things are reassuring because as entrepreneurs you really are out
flapping in the breeze. You’re trying to take an idea from your brain and
manifest it in front of you so you can see it, touch it, kick it, whatever
you want to do to it. And I think that there is a reassurance in realizing
that there’s many, many different paths, but we’re in the right current.
AUDIENCE MEMBER: I just wanted to kind of follow up on the whole theme of
this being a solitary endeavor, and being an entrepreneur. How have mentors
affected your journey?
MR. DEMOS: I never had a mentor. I feel like the orphan. I was
taught a couple things from a few people I met along the line. But I have
reversed that. I guess every generation wants to complete what it was
missing, and I actually felt that, possibly, my business career would have
been a lot easier, because I never took a business class in my life. So
there are a few gaps out there, and mentoring would have helped. So I’m
trying to do that back with young entrepreneurs that I identify, that meet
all of my philosophical criteria. Maybe I can help them not skin their
knees. MR. KERN: I didn’t really have a mentor either. I think
I’ve drawn inspiration from different people, but I’ve kind of always
recognized that everyone has different strengths. And so what I try to do is
— and this is for my products as well — draw those strengths out from all
these different places and combine them in the best way I can, in the best
combinations I can. But that does contribute to that loneliness feeling out
there. AUDIENCE MEMBER: How much does your business today
resemble the business you would have described in your original business
plan? And to what extent did you even start with a formal business plan?
MR. SCOTT: I believe in a business plan. It is the one thing you know you
will not be. It’s not going to happen. It’s not going to happen the way you
think it’s going to happen. But it’s good to know that and it’s good to
know, sort of, what to react to. And it’s good to have a guidepost, and it’s
good to hone it as you go along. You just keep getting better and better at
it. Printed in The Wall Street Journal, page R2, February 23,
2009
Business franchise systems for goods and services generally work the same
way. The franchisee, an independent businessperson, contracts for a complete
business package. This usually requires the individual to do one or more of
the following:
-
Make a financial investment in the
operation
-
Obtain and maintain a standardized inventory and/or
equipment package usually purchased from the franchisor
-
Maintain a specified quality of performance
-
Follow a franchise
fee as well as a percentage of gross revenues
-
Engage in a
continuing business relationship
In turn, the franchisor
provides the following types of benefits and assistance:
The company name. For example, if someone bought a Burger King franchise,
this would provide the business with drawing power. A well-known name, such
as Burger King, ensures higher sales than an unknown name, such as Ralph’s
Big Burgers. Identifying symbols, logos, designs, and
facilities. For example. All McDonald’s units have the same identifying
golden arches on the premises. Likewise, the facilities are similar inside.
Professional management training for each independent
unit’s staff.
Sale of specific merchandise necessary for the unit’s
operation at wholesale prices. Usually provided is all of the equipment to run the operation and
the food or materials needed for the final product. Financial
assistance, if needed, to help the unit in any way possible.
Continuing aid and guidance to ensure that everything is done in accordance
with the contract. Entrepreneurship: Theory|Process|Practice
|
8th Edition Pg. 163. Donald F. Kuratko. Copyright 2009 South-Western
Cengage Learning. Mason, OH 45040
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